Booking Conditions

Payment Terms

  • Payments may be made by cash, bank transfer or credit card (without surcharge).
  • The credit card payment will be fully processed upon confirmation.


Cancellation

Cancellations only become effective once the Legend Halong Cruises sales office receives notification of cancellation in writing. Should you be forced to cancel your cruise booking, the following terms will apply:
 
Within 24 hours after confirmationNo charge
From 15 – 30 days prior to your cruiseNo charge
From 07 – 14 days prior to your cruise50% of total charge
From 03 – 06 days prior to your cruise80% of total charge
Less than 03 days prior to your cruise100% of total charge


Seaplane Package Cancellation/ Change

Cancellation or change only becomes effective once Legend Halong Cruises sales office receives the cancellation notice in writing.
Should it become necessary for you to cancel or change the booking of any package which includes seaplane transportation, the terms and conditions for cancellation or change of seaplane ticket(s) will be applied strictly following the cancellation and change policy of Hai Au Aviation specified on the following links (please copy & paste the links into your web browser):
1. General terms & condition at https://www.seaplanes.vn/en/terms-and-conditions.html
2. Delays and Cancellations at https://www.seaplanes.vn/en/travel-information/delays-and-cancellations....
3. Other information (baggage, health . . .) at https://www.seaplanes.vn/en/travel-information


Refunds

No refunds will be made for unused services or no-shows.
Please allow up to 15 days for any refund to appear in your account.


Currency

All cruises, visa, land tours and hotel prices and charges are quoted in USD unless otherwise indicated.


Insurance

On board insurance covers basic accidents on the vessel only, as required by Vietnamese law. We strongly recommend all passengers purchase their own appropriate insurance before departing for Vietnam and before your trip on Legend Halong Cruises.


Other Conditions

The maximum occupancy for any one cabin or suite is two (2) Adults and one (1) Child under 12 years of age. Additional charges may apply for occupancy by more than two (2) guests per room or suite.
Legend Halong Cruises may allow children to stay in the same cabin/suite with parents either with or without an extra mattress. Our policy is not to charge for children under two (2) years of age. Children ages three to eleven (3 – 11) sharing a cabin/suite with two adults on an extra mattress will be charged extra, and limited to one additional child per cabin/suite only. Two children under 12 years old and sharing a private cabin/suite are charged at 75% of the adult rate. Children 12 years old and over will be charged at the adult rate.
Confirmed arrival and departure dates, number of cabins and passengers, passenger's names, passport and visa numbers, cabin category (SGL/DBL/TWIN), and special requirements (e.g. gifts, dietary requirements, etc.) must be provided by passengers no less than seven (7) days prior to check-in.


Legend Halong Cruises Limitations of liability

Legend Halong Cruises shall be liable only for its own negligence. Legend Halong Cruises shall not be liable under any circumstance for any force majeure such as acts of war, civil commotion, riots, strike, acts of terrorism or acts of sovereign states or governments or any cause beyond the control of Legend Halong Cruises, regardless of whether it is on the vessel or off the vessel. Legend Halong Cruises does not provide insurance for personal injury, luggage loss or medical evacuation.
The responsibility of Legend Halong Cruises for damage to or loss of the Passenger’s luggage, belongings or property, including, without limitation, clothing worn by the Passenger, even if temporarily in the custody of Legend Halong Cruises, is limited to the maximum sum of of US$ 300 per person. Under no circumstances will Legend Halong Cruises be responsible for loss or damage to valuables if not placed in security boxes at the reception desk.
Legend Halong Cruises shall not, under any circumstances, be liable to the passenger for emotional distress, mental anguish or psychological injury of any kind, when such damages were neither the result of a physical injury to the passenger, the result of the passenger having been at actual risk of a physical injury, nor intentionally inflicted by Legend Halong Cruises.
In case of any dispute between a passenger and Legend Halong Cruises or a third party, the laws of Vietnam shall apply.
 
 

Corkage Charge


We do not permit corkage. All kinds of soft and hard drinks are sold on board, you are recommended to use drinks provided by our cruises. Any guest bring/consuming food &/or beverages from outside will be charged corkage fee.