- Payments may be made by cash, bank transfer or credit card (without surcharge).
- The credit card payment will be fully processed upon confirmation.
|Within 24 hours after confirmation||No charge|
|From 15 – 30 days prior to your cruise||No charge|
|From 07 – 14 days prior to your cruise||50% of total charge|
|From 03 – 06 days prior to your cruise||80% of total charge|
|Less than 03 days prior to your cruise||100% of total charge|
Seaplane Package Cancellation/ Change
Should it become necessary for you to cancel or change the booking of any package which includes seaplane transportation, the terms and conditions for cancellation or change of seaplane ticket(s) will be applied strictly following the cancellation and change policy of Hai Au Aviation specified on the following links (please copy & paste the links into your web browser):
1. General terms & condition at https://www.seaplanes.vn/en/terms-and-conditions.html
2. Delays and Cancellations at https://www.seaplanes.vn/en/travel-information/delays-and-cancellations....
3. Other information (baggage, health . . .) at https://www.seaplanes.vn/en/travel-information
Please allow up to 15 days for any refund to appear in your account.
Legend Halong Cruises Limitations of liability
We do not permit corkage. All kinds of soft and hard drinks are sold on board, you are recommended to use drinks provided by our cruises. Any guest bring/consuming food &/or beverages from outside will be charged corkage fee.